Remote IT Manager

Summary

Leap Brands seeks a dynamic Restaurant Technology Leader to manage and enhance technology infrastructure for their 200+ location multi-concept restaurant operations. The role involves strategic leadership, support management, software development and management, IT services management, team leadership, and stakeholder collaboration.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred)
• Proven experience in a technology leadership role within a larger restaurant business
• Strong understanding of restaurant operations and the unique technology needs of multi-unit operations
• Experience with software development, IT services management, and technical support
• Experience with low code/no code development platforms is highly desirable
• Excellent leadership and team management skills
• Strategic thinker with the ability to execute and deliver results
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Responsibilities

• Develop and execute a comprehensive technology strategy aligned with the company’s vision and growth objectives
• Oversee the implementation of new technologies and ensure they integrate seamlessly with existing systems
• Lead the Support function, ensuring efficient and effective technical support for all restaurant locations
• Collaborate with the support team to troubleshoot and resolve technical issues promptly
• Oversee and manage Fresh Support and its leadership team
• Oversee the development, implementation, and maintenance of software tools and platforms, including Tools and R365
• Lead the development of a low code/no code custom SaaS solution to replace our legacy software system as needed
• Ensure the software solutions meet the operational needs of the restaurant concepts and enhance overall efficiency
• Manage IT services, including network infrastructure, hardware, and software systems across all locations
• Ensure the security and integrity of all IT systems and data
• Develop and maintain IT policies and procedures to ensure compliance and best practices
• Build, lead, and mentor a high-performing technology team, fostering a culture of innovation and continuous improvement
• Provide guidance and support to team members, ensuring professional development and growth
• Work closely with executive leadership, restaurant operating partners, Fresh Board members, and other stakeholders to understand their technology needs and challenges