Remote IT Support Engineer

Summary

Join Adventus as a Technical Support Specialist and provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems, deployment, maintenance, upgrading and support of client computer systems, and more.

Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills

Responsibilities

• Provide on-site and/or remote technical assistance to end-users
• Diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned