Remote Remote IT Support Engineer

Summary

The job is for a Support Engineer at Cloudskope, where the employee will provide technical support to customers via phone, email, or on-site. The role requires 3+ years of IT support experience, strong customer communication skills, and experience with enterprise technologies like Active Directory, Microsoft server, Networks, VLANs, and Firewalls.

Requirements

• 3+ years in an IT support role with experience working remotely
• Microsoft, Cisco or Network Certifications are ideal
• Strong customer communications skills are crucial in this role
• Experience with enterprise technologies like Active Directory, Microsoft server, Networks, VLANs, and Firewalls
• Experience with Ubiquiti Unifi Networks equipment, configuration, and management
• English Language: fluent in reading, writing, and speaking. If English is not the native language, proficiency test results are a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)

Responsibilities

• Serve as frontline technical resources for Cloudskope’s customers and partners via phone, email, or on-site
• Monitor, maintain and support customer networks
• Handle customer tickets and drive them to resolution

Preferred Qualifications

• 2+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education
• Bilingual – preferred though not required: Spanish, English