Remote IT Support Engineer

Summary

Join Thyme Care, a cancer care navigation company, as an IT Support Engineer to provide exceptional IT assistance to the team, support remote users across the US, and be part of transforming the cancer care experience.

Requirements

• At least 1-2 years of experience in IT support
• Well versed in (macOS, Windows) SaaS and light IT administration (Google Workspace, Mosyle, 1Password, Zoom)
• Know how to deploy, configure, and maintain Chromebook & MacOS systems

Responsibilities

• Provide exceptional IT assistance to all members of our expanding team
• Support a diverse group of remote users located across the United States
• Serve as a primary point of contact for all internal end users
• Build our internal support operations using documentation in a creative and conscious way
• Maintain effective life cycle and asset management practices
• Have built a comprehensive knowledge of Thyme Care’s ticketing system with firm expectation around first response and time to resolution that scales as our team scales
• Lead our new hire onboarding efforts, with support from the IT Engineer to ensure that new hires are ready to go 100% of the time
• Facilitate assigned scope and task within technical projects that will enable our teams efficiency
• Become our go-to onsite support for all technical team needs: whether configuring and troubleshooting large and small conferencing rooms or providing white glove executive support for A/V meetings

Benefits

• Competitive salary range ($75,000-$85,000)
• Equity as part of the total compensation package