Remote IT Systems Administrator

Summary

Join our team as a skilled IT Support Specialist to provide first-level support, perform routine maintenance, and manage network servers. The ideal candidate will have a BC. S in Computer Science, 3-5 years of experience, and strong knowledge of cloud computing platforms.

Requirements

• BC. S in Computer Science or a related discipline
• Experience:3-5 Years’ experience
• Familiar with applications and software
• Excellent communication skills
• Multitasking
• Excellent user of MS office applications
• Knowledge in networking (VPN, virtualization, and firewall) “Mandatory”
• Knowledge in switches and routers “Mandatory”
• Knowledge in servers and storage (Dell, HP, IBM …. etc)
• Knowledge in VMware
• CCNA & MCSE knowledge
• Strong knowledge of cloud computing platforms, such as AWS, Azure, or Google Cloud

Responsibilities

• Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware
• Routine maintenance of the HW and SW according to agreed plans
• Perform minor software and minor hardware repairs
• Diagnosing errors, troubleshoot & maintain network connections or any other computer systems
• Maintain inventory of all IT equipment
• Handle all documentation for hardware and software, maintenance and problem resolutions
• Properly escalate unresolved queries to the next level of support or external consultant
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Maintain network servers such as file servers, AD, Print server....etc
• Support LANs, WANs, network segments, Internet, and intranet systems
• Manage and maintain the cloud service (AWS and GSP)