Remote IT Systems Administrator

Summary

Join our team as a skilled IT Systems Administrator to manage and maintain our organization's IT infrastructure, focusing on Office 365, Intune, Entra (Azure AD), and Azure/AWS. The ideal candidate should possess a deep understanding of these technologies and demonstrate proficiency in their usage.

Requirements

• 2-4 years of Systems Administration experience
• 1-2 years of networking experience (LAN, WAN and Wi-Fi)
• Solid experience and expertise in managing and administering Office 365 services, including SharePoint, Email, OneDrive, and Defender
• Extensive knowledge of Intune for device management, application deployment, and security policies
• Strong proficiency in Azure AD or Active Directory, including user and group management, conditional access policies, and cloud service integration
• Familiarity with Single Sign-On as an identity and access management solution (i.e. Entra / Azure AD)
• Knowledge of network services, including site-to-site VPN, client VPN, VLAN, domain management, DNS, SSL, FTP
• Proven track record in supporting and troubleshooting issues related to the mentioned technologies
• Excellent problem-solving skills with the ability to analyze complex technical issues and provide efficient resolutions
• Strong communication and interpersonal skills to collaborate effectively with various stakeholders remotely
• Ability to manage remote end-user support for multiple regions, including EMEA and APAC
• Experience in procuring and deploying computers for remote locations, supporting both Windows and Apple macOS computers
• Familiarity with supporting applications within the tech stack
• Experience in ticketing systems and incident logging to ensure efficient tracking and resolution of IT issues (examples: FreshService, Service Now, Jira,)
• English writing and verbal proficiency are required

Responsibilities

• Administer Entra / Azure AD, including user and group management, conditional access policies, and integration with other cloud services
• Manage the O365 and other SaaS applications
• Manage the infrastructure on Azure/AWS and on-premises, including DNS, VPN, domain management, SSL
• Maintain and support Entra as the identity and access management solution for our organization
• Configure, deploy, and manage Intune MDM for device management, application deployment, patch management, and security policies
• Collaborate with cross-functional teams to understand business requirements and provide technical solutions
• Provide remote end-user support for the EMEA (UK, Netherlands, Dubai) and APAC regions
• Procure and deploy computers for local and remote locations, supporting both Windows and Apple macOS computers
• Support applications within the tech stack, ensuring they are operational and meeting user needs
• Log and manage incidents using ticketing systems to track and document IT issues
• Prioritize and escalate incidents based on severity and impact to ensure timely resolution
• Adhere to service level agreements (SLAs) in providing timely updates and resolutions to end users
• Provide networking support, including Wi-Fi setup and troubleshooting
• Provide after-hour support coverage

Preferred Qualifications

• Bachelor’s degree in a relevant field
• Relevant certifications in Office 365, Azure, AWS, Intune, and network
• Knowledge of Azure/AWS IaaS
• Experience with PowerShell, Python, PowerAutomate for automation and customization tasks
• Familiarity with other cloud-based services and platforms