Remote Key Account Manager

Summary

Join us at iRhythm as a Key Account Manager to provide superior support to grow, nurture, and maintain our highest-volume accounts, cultivating long-term customer relationships while meeting KPIs.

Requirements

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience
• At least 3 years in an account management or customer success role supporting large or complex accounts
• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment
• Self-directed and proactive
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Ability to multi-task and prioritize in a fast-paced environment
• Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office
• Exceptionally collaborative, highly responsive, flexible, and adaptive

Responsibilities

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment
• Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.)
• Act in a timely manner to resolve customer issues
• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary
• Manage, onboard, and support assigned accounts
• Attend and support key customer meetings and sales Quarterly Business Review sessions
• Establish and maintain strong relationships with accounts and the internal sales organization
• Lead or participate in strategic initiatives within assigned accounts
• Conduct in-person account management initiatives as needed
• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave
• Paid holidays
• Travel assistance for personal trips and PTO!
• 401(k) (with company match)
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of Linked In Learning classes