Remote KYC Representative

Summary

Join Payoneer's global community and empower anyone, anywhere to participate and succeed in the global economy. As an equal opportunity employer, we value your skills, drive, and desire to have a positive impact on others.

Requirements

• Bachelor’s degree
• 1.5 years to 2 years of experience in KYC
• Experience working in the payment industry/risk management
• Familiarity with India KYC review
• Service-oriented approach with great communication skills
• High attention to detail and patterns with strong analytical skills
• General knowledge of computers and Microsoft Office applications
• Capable of multi-tasking and working under targets
• Solution-focused and proactive in problem-solving
• Strong sense of ownership and responsibility
• Proficiency in English is a must and Hindi is a plus

Responsibilities

• Review applicant information and documents
• Approve, decline, or request additional information/documents from applicants
• Conduct Video KYC as part of the customer onboarding process
• Perform periodic reviews of service requests and KYC for existing customers
• Proactively escalate issues and propose solutions to enhance customer experience and service levels
• Assist the Supervisor/Team Leader with case investigations
• Participate in team meetings to align with the needs of internal and external customers