Remote Launch Manager

Summary

Join a dynamic team as an Implementation Manager (Launch Manager) and become a leading expert in all Glia products, providing technical and operational guidance to clients while driving maximum impact for their business.

Requirements

• 4 - 7 years of experience managing implementations for SaaS or Enterprise clients
• Understanding of APIs, HTML, and network security
• Experience configuring an application, such as a website CMS (Drupal or w/e) or another platform
• Proven ability to coordinate multiple Client-facing projects simultaneously
• Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development to ensure completion of deliverables
• A team player attitude with strong presentation skills, self-confidence, and enthusiasm
• Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
• Strong project management skills
• Excellent written, oral, and social interpersonal skills across multiple audiences and methods
• Highly collaborative and flexible
• Growth mindset with a natural curiosity about technology

Responsibilities

• Oversee a portfolio of projects for clients across the complete lifecycle from the Sales hand-off to launch
• Manage client expectations gracefully while driving product adoption
• Comfortably serve as the consultant, application configuration expert and project manager while keeping internal and external teams engaged and informed
• Create and manage project artifacts (e.g., project schedules, communication plans, test plans, risk mitigation plans, and other project management and planning documents) according to the requirements and needs of each client
• Track both business and technical deliverables across Client and internal teams
• Keep key stakeholders informed of statuses and changes and escalate issues or misalignments throughout the business as necessary
• Confidently train Clients' support operator teams on configuration and assist in more strategic configuration trainings
• Define and recommend processes and procedures to facilitate better service delivery to Clients