Launch Manager

Summary

Join Noah Medical's Clinical Sales Team as a Launch Manager, leading the successful introduction and expansion of robotic systems in healthcare settings. You will oversee all aspects of the Galaxy program launch, provide clinical expertise, support sales initiatives, and build strong customer relationships. This role requires managing the entire launch process, working closely with internal teams and healthcare professionals. Responsibilities include launch execution, product support, pre- and post-procedure customer management, cross-functional collaboration, team leadership and development, reporting and analysis. A Bachelor's degree and 3+ years of sales experience in the medical device field are required. The position offers competitive salary, comprehensive health insurance, equity and bonus programs, and various other benefits.

Requirements

• Bachelor's degree or equivalent
• Minimum of 3 years sales experience, medical device preferred
• Experience and comfort selling in a clinical setting
• Ability to develop expertise and demonstrate credibility quickly
• Excellent written and verbal communication skills
• Ability to project manage customers through a specified launch SOP
• Excellent presentation skills
• Strong organization skills with the ability to manage multiple projects/accounts simultaneously
• Ability to effectively utilize a CRM to manage and track progress against strategic priorities
• Possession of a valid driver's license and the ability to successfully pass a check of a driver's record
• Ability to travel 75% of the time

Responsibilities

• Oversee all aspects of the Galaxy program launch, including launch planning project management of both the customer and Noah team members
• Introduce and support physicians and staff through the Galaxy Pathway to Proficiency
• Execute in-service training, dry run sessions, case support, KPI collection and clinical reviews during new account and customer launches
• Ensure post-launch handoff to local Clinical Sales Representatives (CSRs)
• Execute onsite activities and tasks in line with the launch SOP, task list and timeline
• Provide product expertise, technical support and troubleshooting during Galaxy procedures
• Provide consistent coaching and feedback in line with the Galaxy Pathway to Proficiency
• Collaborate with Clinical Sales Representatives to deliver an excellent customer onboarding experience
• Lead customer facing post contract launch planning efforts in order to ensure launch readiness
• Participate in daily procedure debriefs and weekly clinical reviews to support progress through the Pathway to Proficiency; share key insights as informed by collected KPIs
• Assist in the planning and execution of mock procedures, simulating real-world scenarios for training purposes
• Work closely with capital and clinical sales teams to ensure launch readiness and success as outlined by the SOP
• Collaborate with Galaxy Program Manager to ensure account growth plans and success metrics are aligned on prior to program launch
• Collaborate with the technical support team to ensure seamless implementation, troubleshooting, and customer satisfaction
• Capture and share customer feedback with product and engineering teams
• Hire, train and develop team members
• Responsible for the oversight, management and execution of Launch Specialist(s)
• Educate Launch and Clinical team members on experience based best practices
• Support the development of new tools, resources and processes as it relates to developing an excellent customer on boarding experience
• Track and report on key performance metrics
• Provide regular updates to senior management, highlighting progress, challenges, and opportunities for growth

Benefits

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
• Paid parental leave
• In-office snacks and beverages
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events
• Workplace Type: Remote