Solutions Engineer II

Summary

Join Panopto as a Solutions Engineer II and become a key player in showcasing our product capabilities to potential and existing clients. Present Panopto's functionality at conferences and other events, develop engaging product demonstrations, and create informative video content for internal teams. You will also respond to technical inquiries, evaluate potential partners, and contribute to new product evaluations. This role requires strong communication and analytical skills, along with experience in a customer-facing technical role. Panopto offers a competitive salary and benefits package, including health insurance, retirement plans, life and disability insurance, and paid time off.

Requirements

• At least 5-6 years of experience in a customer-facing role, solving technical issues
• Through your past experiences, you have a solid track record of professional and effective verbal and written communication skills
• Quick learner who rapidly acquires and applies new skills effectively in work situations
• Strong analytical thinker, capable of breaking down problems and evaluating options based on costs, benefits, and risks
• Proactive in implementing new knowledge and skills promptly to enhance job performance
• Persuasive and convincing, able to inspire and motivate others using facts, logic, and enthusiasm
• Effective communicator, skilled in choosing appropriate content and methods for different audiences
• Clear and credible speaker, adept at selecting the right tone for various situations
• Good listener, receptive to feedback and capable of considering others' perspectives
• Comfortable using web and video applications

Responsibilities

• Present Panopto’s product functionality and overcome technical objections
• Be a key pre- and post-sale technical advisor
• Gather product feedback
• Share integration and security information
• Take part in formal document submissions (e.g., security assessments and tenders)
• Present the product to potential and existing customers at field events such as conferences, trade shows, etc
• Develop new ways to deliver product demonstrations
• Record informative video content for the benefit of Sales and other teams
• Respond to formal document requests in the form of RFI / RFP / Security questionnaires and provide security and compliance information to potential and existing customers
• Evaluate the technical capabilities of potential partners
• Participate in evaluations of new products and services
• Present products at field events (e.g., conferences, user group meetings, and prospective customer onsite)
• Identify and share trends within sales opportunities, such as new integration requests and product improvements

Preferred Qualifications

• A degree in computer science, information systems or similar is preferred
• Knowledge of Panopto’s product or relevant tech stack and technologies is preferred. This includes, but is not limited to: AWS, SSO integrations, APIs, LMS integrations (LTI), SCORM, HLS video, AI, Salesforce, Slack, Zoom, G Suite, Responsive, Vanta, and Postman

Benefits

• Health insurance
• Retirement savings plans
• Life and disability insurance programs
• Programs that provide for both paid and unpaid time away from work