Remote Manager, Sales Engineering

Summary

Join a team of exceptional individuals as Manager, Sales Engineering at 1Password and help unlock peace of mind for customers by fostering curiosity and building out the next chapter of the customer journey through solutions engineering.

Responsibilities

• Partner with your direct leader and other leaders within Go-to-Market to plan and implement the long-term vision for supporting our customers through the solutions engineering journey
• Collaborate within the Solutions teams and their leaders to refine and improve our engagement and escalation processes for the teams we support
• Analyze call volume and patterns, with a focus on optimization, and report on the progress of OKRs and other team metrics to senior management
• Work with our HR and talent teams to continue to grow the team in EMEA
• Work with our Partnerships team to support our Channel Partner Program
• Contribute to highly effective onboarding and development processes for current and future team members
• Work closely with the team to develop a program for continuously improving customer interaction efficiency and quality
• Build upon a strong foundation of continuous learning by identifying and providing opportunities for the team to expand their knowledge and develop their skills
• Support and nurture an exceptionally collaborative team by creating a strong culture of feedback, psychological safety, and communication