Remote Merchant Onboarding Specialist

Summary

Join the Merchant Success Team at Loop as a key member in optimizing the value of the Loop partnership to merchants, focusing on merchant onboarding, ongoing support, and strategic account management. This role requires experience in customer-facing roles, project management, and product expertise, with a passion for teaching and helping others.

Requirements

• 3+ years in a fast-paced customer-facing role supporting SaaS products
• Project management experience - others consider this your superpower
• Acted as a strategic consultant to your customers by understanding their motivations and connecting them to your company’s vision
• Have concrete examples of unique customer needs that you creatively found a way to fulfill
• A problem solver that remains unshaken in a fast-paced environment
• Can share a couple examples of training programs you’ve created and delivered to help your customers use a SaaS product effectively
• A passion for teaching and helping others
• Created exceptional partnerships with your customers, and quickly became one of their favorite people to work with
• Made your role better than you found it by proactively creating and continuously improving expectations, processes and documentation
• Concrete examples of rolling up your sleeves to learn something new
• Can share a few examples of how you’ve created exceptional partnerships with peer teams you’ve collaborated with across your organization
• Were considered the go-to product expert in your role

Responsibilities

• Set our merchants up for a long and successful partnership with Loop
• Teach our merchants how to effectively use our product
• Continuously level-up yours and the Loop team’s product knowledge

Benefits

• Medical, dental, and vision insurance
• Flexible PTO
• Company holidays
• Sick & safe leave
• Parental leave
• 401k
• Monthly wellness benefit
• Home workstation benefit
• Phone/internet benefit
• Equity