Network And Engagement Strategy Lead

Summary

Join Community Solutions, a non-profit organization dedicated to ending homelessness, as a key member of the Built for Zero network. This role focuses on building and leveraging the network to achieve national results and influence the field. Responsibilities include developing customer support systems, creating engaging content, overseeing network engagement strategies, and leading virtual learning offerings. Success hinges on strategic content packaging, improved user experience, impactful events, and effective coordination with partners. The position requires experience in content development, network management, and adult learning strategies, along with strong project management and communication skills. Community Solutions offers competitive salaries and benefits, remote work flexibility, and opportunities for professional growth.

Requirements

• Experience with content development for open source distribution required
• Experience in professional network management or support required
• Five to seven years previous work experience in a relevant professional environment
• Previous supervisory experience
• Strong project management skills, as evidenced by leading projects to successful and measurable completion
• Strong oral and written communication skills
• Strong political and relationship management skills and demonstrated ability to manage without authority through soft power
• Familiarity with challenges and opportunities in the homelessness or related sector
• Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders
• Familiarity with customer service and user experience best practices
• Bachelor’s degree or equivalent

Responsibilities

• Implement a measurable set of strategies to achieve 6-month milestones towards Community Solutions strategic plan aims and Field Building strategy
• Develop targeted asynchronous content for use by communities within and beyond the Built for Zero network aligned with our community-facing theory of change and packaged for adult learning
• Oversee general network engagement strategies, including enhancing user experience, supporting fidelity to network best practices, and engagement of network communities with asynchronous tools
• Develop and maintain effective infrastructure for network-level content and shared and independent learning, including providing easy access to online resources and learning management systems
• Lead strategy and implementation of coordinated, high-impact virtual learning offerings for the Built for Zero Network and larger sector
• Support design and convening of targeted groups in collaboration with Built for Zero Directors and Strategy Leads and Campaign Team
• In partnership with the Communications Team, lead the process to develop and coordinate strategic external communications with Built for Zero teams regarding network offerings and events
• Lead planning processes for annual Learning Sessions with accountability for the quality and impact of these and other key events
• Effectively manage workplans and communicate progress with internal and external partners
• Participate in calls with strategic and funding partners as needed
• Provide timely information as requested to support partnership work
• Actively coordinate with partners to deliver excellent support to the Built for Zero network (for example: event planners, subject matter experts and consultants)
• Participate in capturing and spreading key learning and strategies across the Built for Zero team, network and larger sector
• Effectively supervise staff and support their professional development
• Other duties, as assigned, to advance achievement of 2026 organizational “tipping point” aim

Preferred Qualifications

Experience with adult learning strategies preferred

Benefits

• Competitive salaries and benefits packages
• Salary Range: $90,842-$120,572
• This position can be located anywhere in the continental United States. The Built for Zero team has office space in Los Angeles and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions
• Opportunities for inspiring and transformational professional growth