Remote Network Operations Manager

Summary

Join Thyme Care, a cancer care navigation company, as a Network Operations Manager to support the strategic operations of our fastest-growing vertical, Thyme Care Oncology Partners. You will leverage data platforms to share insights with practice partners, refine processes, and help teams scale to success in 2025.

Responsibilities

• Get up to speed on Thyme Care, our executive team, our business, and our roadmap
• Build strong, trusting relationships with Operations leadership and cross-functional stakeholders
• Work closely with our Product, Operations Marketing, and patient-facing teams to fully understand team functions and collaborate on highlighting our impact to and stories of members we enroll and how we communicate them to providers
• Become familiar with our analytics platforms and EMR reporting used to inform our strategic imperatives and drive practice transformation
• Learn the ins and outs of partnering oncology practice Thyme Care-related workflows, policies and procedures, escalation pathways, communications best practices, and documentation standards
• Own select practice escalations, resolving issues internally by collaborating with other cross-functional teams
• Can independently prepare practice-facing materials from templates and other resources
• Can draft external communications to varying levels of stakeholders, with a clear and concise call to action
• Begin to identify opportunities to streamline our practice operations, surface trends and potential solutions to improve key metrics with Thyme Care Oncology Partner practices
• Be up to speed on our business, member engagements, payer partnerships, and provider relationships and serve as core cross-functional contributor internally
• Drive multiple project timelines and be accountable to milestone dates
• Be comfortable diving into our data to build market and network insights for our teams to learn from
• Help build scalable processes for managing information about our network of providers