Payment Operations Manager

Summary

Join Zepz.io, a leading global remittance brand, as we disrupt the industry with finance and technology-driven solutions. We're seeking a talented individual to manage and improve our end-to-end payment experience, working closely with payout partners in Latin America.

Requirements

• You are fluent in Spanish (written and spoken)
• You have advanced SQL expertise, experience performing regular independent data analysis and presenting your findings in a comprehensive, straightforward manner
• You have third-party relationship management experience with payment processors , and a natural ability to build rapport and collaborate to successful outcomes with senior stakeholders/colleagues

Responsibilities

• Independently own strategic performance management of the Zepz payout partner network (aggregators, banks, telcos) in Latin America
• Own performance-monitoring for key payout metrics , including identifying and investigating issues until they are fully resolved – such as delivery speed delays, high failure rates, route instability, and unexpected technical issues
• Pursue and support new payment opportunities and optimizations to improve performance - such as improvements to API error-handling and exploring API services we’re not utilizing
• Regularly work cross-functionally with other Zepz teams (Product, Engineering, Business Development, Finance)
• Regularly write your own SQL queries and conduct independent data analysis

Benefits

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
• Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being
• Retirement: We offer pension schemes to help you plan for and secure your future
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible