Remote New Agent Support Consultant

Overview:

Horace Mann is a purpose-driven company that is passionate about educators. The New Agent Support Consultant will proactively support new Exclusive Agents (EAs) to drive agency sales, foster growth, enhance profitability, and ensure long-term success. Cultivate and maintain expertise in all new agent processes, practices, and technologies. This will be a remote position.

This position reports to the Manager, New Agent Support

Key Responsibilities:

• Communication & Collaboration:
  • Engage daily with the agency force and field sales leadership to facilitate effective communication.
  • Collaborate with the field sales leadership team to comprehend and articulate strategies supporting the Agency Business Model (ABM).
• Agent Support:
  • Serve as a key resource for assigned new agents, providing guidance and support.
  • Respond promptly and effectively to inquiries and requests from Exclusive Agents.
  • Offer accurate guidance and redirection on matters beyond your scope.
• Proactive Engagement:
  • Reach out to Exclusive Agents via chat or email to assess and address their needs, ensuring at least one in-depth interview per agent as scheduled.
• Reporting & Analysis:
  • Provide weekly reports detailing assistance rendered to each agent and identifying knowledge gaps within the field.
  • Record all agent interactions in the CRM tool for accurate tracking and trend analysis.
• Process Adherence:
  • Adhere to NAS workflows and utilize in-depth interview guides for all agent interactions.
  • Execute responsibilities as outlined in the new agent installation matrix for comprehensive support.
  • Monitor and report on internal checks and balances to ensure installation duties are performed according to designed processes.
• Performance Support:
  • Provide agent support to meet or exceed established quote and production goals.
  • Diagnose and resolve agent issues, directing inquiries to the appropriate internal departments and ensuring timely follow-up.

Qualifications:

• Experience: Bachelor’s degree preferred. Minimum of 3 years of experience with insurance (marketing or service departments.)
• Product Knowledge: Familiar with Property & Casualty insurance, with the ability to obtain company-sponsored license.
• Communication Skills: Strong professional written and oral communication skills, capable of effectively communicating at all organizational levels.

ADDITIONAL INFORMATION:

• Remote normal home office environment.
• Extended work hours and work weeks are typical to support various time zones.
• Minimal travel required, less than 10%.
• Pay Range $58,300.00 - $91,600.00 salary is commensurate to experience, location, etc.

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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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