Remote Technical Support Manager

Howly is a Ukrainian startup within the ecosystem of the multi-product company and venture builder SKELAR. We aim to revolutionize the online consulting industry and are working to make it possible. We seek Сustomer Support Agents, who will communicate with our customers via chat, assisting them with any technical-related issues.

Responsibilities:

—assist customers via chat when it comes to technical matters in English;

— assist customers with different requests such as “I forgot my Gmail password, how do I reset it?”, “Help reinstall Windows”, “Cannot connect to the printer :(”;

— receive about 3 chats per shift;

— follow all the necessary guides to provide quality service;

— work in Zendesk and Zendesk Chat. Knowing this software will be a plus;

— monitor the new requests with the same priorities during the shift;

Requirements:

— English spoken and written: an Upper Intermediate (B2) or Advanced (C1) level;

Will be a plus:

— 6 months+ of experience working in a customer support or billing support department;

— experience dealing with chargebacks;

— have a good understanding of popular software, online services, and different operating systems.

For better onboarding and comfortable operation, the minimum system requirements are as follows:

— Internet speed of 25 Mbps or greater;

— Download speed of 1 Mbps or greater;

— Upload speed of 6 Mbps or greater;

— At least 5 GB of RAM;

— Intel Core i5 or AMD Ryzen 5 Quad Core.

What do we offer:

—Remote work format. You can work from anywhere in Ukraine or the world;

— 20 vacation days per year;

— Unlimited sick leave days with a certificate from a doctor;

— Medical insurance, corporate doctor, and psychologist;

— Schedule ³⁄₂ (Morning, Evening, Night shift, 2 days off): Morning 07:00 - 16:00. Evening 16:00 - 00:00. Night 00:00 - 07:00.

— Career opportunities to develop your professional skills.

And for sure, you’ll have an excellent opportunity to join our professional team alongside a community of founders who have successfully launched multiple businesses and are eager to share their practical experiences.