Operations Associate

Summary

Join GoodRec, a fast-growing US tech startup revolutionizing the sports world, and become a key member of our operations team. You will play a pivotal role in connecting people with their local sports communities and creating memorable experiences. As an operations analyst, you will analyze game revenue, manage game logistics, improve player experience, solve problems, manage reviews, and engage with players daily. GoodRec offers a competitive salary, remote work, diverse teams, and monthly team meetups. We are expanding globally and offer the chance to be part of a team shaping the future of sports worldwide.

Requirements

• Strong analytical background, tech-savvy, and an intermediate level of Excel skills
• Ability to thrive in a fast-paced environment and learn new skills quickly
• Problem solver and capable of managing multiple tasks under pressure
• Exceptional communication and organizational skills with a keen eye for detail
• Proven ability to meet goals and KPIs within deadlines
• 1-3 years in commercial-related roles such as operations, customer service, marketing or sales
• Advanced English level: strong verbal and written communication (C1)
• Bachelor’s degree in Business Administration, Industrial Engineering, Marketing and Communications (preferred but not limited to), or similar working levels obtained through relevant job experience

Responsibilities

• Analyze game revenue and profit and make strategic decisions on where to place resources and when to advertise promotions
• Manage the game logistics and engage our community of players and hosts. Ensure every game has the right amount of people, equipment, and leaders attending
• Continuously improve the overall player experience, focusing on match quality and app usability
• Investigate and identify potential issues at games, innovating solutions to address them promptly and effectively
• Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones
• Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience

Preferred Qualifications

Passionate about sports

Benefits

• Competitive salary
• Remote work and autonomy
• International teams with diverse cultures
• Monthly cross-team meetup events in your city