Operations Associate

Summary

Join a leading, globally expanding trading platform with award-winning products and a talented team. As an all-rounder in Client Operations, you will manage the client lifecycle, from onboarding to ongoing due diligence, payments, and service. This hands-on role requires identifying operational efficiencies, refining processes, collaborating with multiple departments, maintaining accurate data, and creating reports. You will handle tasks related to Consumer Duty, manage business alerts, and provide administrative support. The role demands experience in client operations within a regulated environment and a client-centric approach. In return, you will receive a competitive salary, work-life harmony, annual bonuses, generous time off, employee referral program, comprehensive health and pension benefits, workation opportunities, and volunteer days.

Requirements

• 2-5 years experience in a client operations role within a regulated environment. This may entail a client facing role, KYC/AML, or broader payment operations
• Be client centric and collaborative
• Be adaptable and enjoy working in a fast-paced environment
• Be detailed oriented and comfortable handling data
• Be able to identify operational efficiencies

Responsibilities

• Manage the client lifecycle from onboarding to ongoing due diligence, payments, and service
• Identify operational efficiencies and work to refine processes
• Collaborate with multiple departments to meet internal KPIs for Client Operations
• Maintain accurate data and create reports
• Handle regular tasks related to Consumer Duty, ensuring the principle of good outcomes for clients is a core focus
• Manage and ensure business alerts (across KYC/AML, client feedback/dissatisfaction and payments) are acted upon correctly and in a timely manner
• Provide administrative support for client operations teams, including the onboarding process & client servicing
• Record keeping and contribute to the creation of Client Operation reports for the UK business

Preferred Qualifications

• Experience in a brokerage / fintech, (ideally B2C)
• Graduate, (potentially within economics, business or other related role)
• Understanding of, and genuine interest, in Fintech and Financial Services

Benefits

• Competitive Salary
• Work-Life Harmony
• Annual Performance Bonus
• Generous Time Off
• Employee Referral Program
• Comprehensive Health & Pension Benefits
• Workation Wonderland: 30 extra days to work remotely from anywhere in the world (some restrictions apply)
• Volunteer Days: Two additional paid days each year to support causes you care about