Remote Operations Excellence

Summary

Join our team as the Director of Operations, where you will serve as the primary link between our client and franchise community, helping owners increase sales and decrease operational costs through coaching and partnerships.

Requirements

• Bachelor’s Degree preferred
• Minimum of 5+ years in a field operations-oriented leadership role within the food service industry
• 5+ years of Franchise support experience
• Proven ability to deliver results, effectively influencing decisions through strong negotiation skills
• Demonstrated ability and experience to consult with and influence business owners. Advanced knowledge of consultative approaches and experience guiding leaders to make better business decisions
• Strong understanding of P&L Statements, budgeting and controllable costs
• Must have a demonstrated track record of meeting operational goals; standards; building sales and maximizing profits
• Excellent interpersonal skills

Responsibilities

• Partner with the franchisee to diagnose barriers which affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc)
• Collect and maintain an active working knowledge of the key business metrics for their assigned franchisees portfolio of restaurants and use these metrics to analyze issues and opportunities for each restaurant and the franchisee s business as a whole
• Ensure franchisee compliance with all Standard Operating Procedures, Operations Assessment Report and Mystery Shop standards and develop corrective action plans, milestones and timetables where appropriate
• Assist franchisee with assessing talent and bench strength at all levels to achieve short and long term business needs
• Assist franchisees with developing and maintaining a capital plan sufficient to meet all development and remodel obligations
• Serve as franchisee representative and advocate with restaurant support center points of contact
• Fully understand the purpose and benefits of new programs and decisions in order to effectively influence franchisees and obtain requisite buy-in; provide feedback when programs or communication are inadequate