Remote Operations Lead, Services

Summary

Join the Scaled Operations team at Airbnb as a Senior Operations Manager, Services, to lead supply vetting and funnel management, and life cycle management. Utilize subject matter expertise to develop operational strategies and tactics to optimize processes for efficiency and accuracy.

Requirements

• 10+ years in operations management, preferably within the context of a large-scale supply chain or service provider network
• Strong understanding of onboarding processes and experience in optimizing such processes for efficiency and effectiveness
• Proven ability to excel in a fast-paced, rapidly evolving organization that operates within a matrixed structure
• Experience driving innovative efficiencies at scale to provide productivity uplift for global operations teams
• Experience in utilizing data analytics to inform decision-making and strategy development
• Proven experience in building cross-functional relationships and working collaboratively with various teams
• Demonstrated ability to influence key decisions at the leadership level, including strong presentation skills
• Highly developed organizational and time-management skills to assess and prioritize tasks
• Success in managing multiple priorities and tasks in a dynamic work environment

Responsibilities

• Review and analyze Airbnb Services supply funnel metrics to identify and prioritize bottlenecks
• Collaborate with the Airbnb Services Supply teams on ongoing initiatives
• Incorporate feedback from various stakeholders into the onboarding process to enhance its efficiency and effectiveness
• Work on the development and refinement of the onboarding playbook for successful supply onboarding
• Liaise with the analytics and tooling team for data and tools that can further improve the onboarding process
• Build and strengthen cross-functional relationships within Airbnb to align with the company's overall goals for Airbnb Experiences supply
• Prepare and present data-driven insights and suggestions to executive leadership for improvements to the Airbnb Services program
• Set priorities and tasks for enhancing the onboarding process, including stakeholder meetings and playbook refinements

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits