Operations Lead - Logistics

Summary

Join Careem as a Senior Operations Lead - Logistics and oversee the efficient operation and maintenance of our fleet. You will manage relationships with fleet partners and captains, optimizing fleet performance, reducing costs, and maintaining high service standards. This role involves coordinating with internal and external teams, tracking KPIs, managing the fleet budget, ensuring compliance, and supervising a team. You will prepare reports for senior management and resolve issues related to fleet operations or captain relations. Careem offers a unique work environment and various benefits.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Fleet Management, or a related field. Relevant experience may be considered in lieu of a degree
• Proven experience in fleet management, logistics, or a related role, with at least 3-5 years of supervisory experience
• Strong understanding of fleet operations, fleet maintenance, and industry regulations
• Excellent negotiation, communication, and interpersonal skills

Responsibilities

• Oversee daily operations related to fleet management, including captain acquisition, captain uniforms, and boxes. Ensure that the fleet is operating efficiently and in compliance with company policies and industry regulations
• Develop and maintain strong relationships with fleet captains and captains. Negotiate contracts, manage service level agreements (SLAs), and address any issues or concerns that arise in day to day business operations
• Track and analyze key performance indicators (KPIs) related to fleet performance and fleet captains. Use data-driven insights to identify areas for improvement and implement strategies to enhance operational efficiency
• Manage the fleet budget, including monitoring expenses, forecasting future costs, and identifying opportunities for cost savings. Ensure that all expenditures are within budgetary constraints
• Ensure that all fleet operations adhere to relevant safety, legal, and environmental regulations. Stay updated on industry best practices and regulatory changes
• Supervise and mentor a team of fleet coordinators or assistants. Provide guidance, training, and support to ensure high performance and professional development
• Prepare and present regular reports on fleet performance, and budget status to senior management. Highlight achievements, challenges, and recommendations for improvements
• Address and resolve any issues related to fleet operations or captain relations in a timely and effective manner. Implement corrective actions as necessary

Benefits

• Work and learn from great minds by joining a community of inspiring colleagues
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential
• Explore new opportunities to learn and grow every day
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes