Remote Operations Manager

Summary

Join Invisible, the operations innovation company transforming how companies are built and run, as an Operations Manager to accelerate AI training and application efforts.

Requirements

• At least 5 years of experience in operations management, preferably in a client-facing role
• Proven track record of managing client relationships and delivering exceptional service
• Ideal candidates will have familiarity within or exposure to AI concepts, though curiosity and fast learning are more important
• Intermediate understanding of how to build financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes
• Strong management and leadership skills and ability to provide guidance and support to a team
• Experience in capacity planning and project management
• Excellent communication skills, both verbal and written
• Ability to work remotely and manage teams without in-person interaction

Responsibilities

• Manage Strategic Clients Relationships: Oversee operational delivery to a book of clients to ensure that their evolving needs are met
• Manage Complex Projects: Partner with clients to align on expected work volume, use forecasts to develop a project plan and ensure sufficient capacity
• Innovate & Iterate on Process Design: Build and design frameworks and guidelines to drive best practices in AI training and, ultimately, improvements to AI models
• Manage Large-Scale Teams: Oversee hiring, staffing, and development of sizable project teams
• Inspire Creativity: Identify areas for process improvement and efficiency gains, and scope new processes when needed
• Own Your Business: Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process

Benefits

• Empower our Partners to work remotely around the world on a schedule that suits their lifestyle
• Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs
• We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners
• With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership
• Our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan
• $100,000 base salary
• $120,000 base + bonus target salary