Order Revenue Management Operations Representative

Summary

Join our employee-owned company as an Order Revenue Management/Operations Representative! This remote position, based out of Woodland Hills, CA, focuses on managing all aspects of customer setup and order execution. You will collaborate with internal teams (Accounting, IT, Fulfillment, Transportation, and Finance) to ensure smooth order processing, from sales order to paid invoice. The role demands strong problem-solving skills, attention to detail, and excellent communication. We offer a comprehensive benefits package including 100% employer-paid healthcare, 401k matching, paid time off, and professional development opportunities.

Requirements

• 1+ years of experience in order revenue management, supply chain or transportation
• High School Diploma or equivalent
• 2+ years’ experience in customer service
• Proficiency with Microsoft Office software, specifically Excel and Word
• Knowledge of NetSuite/report generation

Responsibilities

• Proactively ensure flawless execution of all merchandise and marketing orders for customers and team needs
• Customer set up and onboarding - customer profiles, accurate pricing, needed documents to resell and receive payment, etc
• Work with teams and customers to make sure our warehouses and customer DCs are in-stock and set up to sell GH products
• Ensure smooth flow of customer orders from Sales Order to fully paid invoice: KPIs customer set up, order processing, days to ship, customer fill rates, timely invoicing, and aging balances
• Continual process improvement by working with internal teams and customers
• Be the main point of contact with internal Fulfillment, Transportation and Finance teams to ensure flawless execution of all orders and proactive resolution of any purchase order, invoicing or payment issues
• Main point of contact internally for sales teams to align all communication for flawless execution of customer in stock

Preferred Qualifications

• 3+ years of experience in ORM, supply chain or Transportation
• 3+ years of customer service experience
• Expert Excel skills
• Strong knowledge of NetSuite, and Tableau
• Experience in CRM platforms and data collection
• Demonstrate critical thinking and problem-solving skills
• Strong analytical skills
• Initiative to work independently
• Strong attention to details and follow through
• Strong proactive customer service orientation
• Solid communication skills
• Must be able to establish and maintain effective working relationships with customers and internal teams
• Solid written and verbal communication skills
• Flexibility to work additional hours as may be required

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date
• We match up to 3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being
• Invest in your future with our Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career
• Tuition reimbursement program , which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development
• Celebrate your accomplishments with our Spot Bonus, Work Anniversary, and Shout-Outs programs , where your hard work is not only valued but also acknowledged and rewarded
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees
• For those coming into our Woodland Hills, CA office, you’ll find a fully stocked kitchen and a free on-site gym
• Virtual and in-person company events , like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance