Remote OPM Specialist

Summary

Join a dynamic team at IT-Services Hungary and take on the role of Cloud Service Manager, where you will organize patching activities, plan cloud services, and promote company culture.

Requirements

• Good knowledge of IT Service Management (ITIL)
• Experience with matrix organisational structure
• Good knowledge of Microsoft Excel and other office applications
• Strong Interpersonal skills
• Good communication skills
• Structural problem-solving abilities
• Analytical skills and the ability to interpret
• Agile methodology knowledge is an advantage
• Any Operations Manager, Technical Project Manager or Scrum Master experience is an advantage
• Experience with Cloud technologies (preferred); Cloud certified (nice-to-have)
• Buiness German knowledge is an advantage

Responsibilities

• Organize patching activities for a customer on defined platform which meets with the contractual obligation
• Plan and supervise the operating of the given type of cloud services, while maintaining respective service levels, deadlines, and budgetary limitations
• Coordinate the service delivery activities, monitor the work progress, and handle emerging problems and conflicts
• Work in close collaboration with service and product management involved and other connected units, on developing and optimizing processes on priorities
• Participate in projects, development of new services or demands
• Ensure, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels
• Promote a company culture that encourages top performance and high morale
• Support the people manager of your squad colleagues with employee performance related insights & takes actions on his/her level to address them; and escalates when/how necessary
• Facilitate and moderate internal and external meetings/workshops/events, lead processes and discussions around the plan phase and during the run phase
• Identify, recommend and drive the implementation of Service Automation initiatives (e.g.: Designs, develops and implements solutions affecting the operations of the entire company organization)

Benefits

Remote working possibility within Hungary due to European taxation regulation