Remote Partner Operations Specialist

Summary

Join Smartsheet as a Partner Operations Specialist to support sales teams throughout the sales cycle. This role will be based out of Costa Rica and reports to our Manager of Partner Operations based out of the U.S. You will work within the Salesforce.com CRM & CPQ system, manage high volume intake queue, and review contracts for completeness and accuracy.

Responsibilities

• Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
• Work within the Salesforce.com CRM & CPQ system to assist sales reps
• Manage high volume intake queue, maintaining consistent SLAs
• Manage partner deal registration process (lead routing)
• Review contracts and order paperwork for completeness and accuracy
• Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution
• Quickly learn and master the quoting process
• Coordinate deal reviews with sales; support training, development, and compliance with operational policies
• Manage the daily deal approval process
• Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
• Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
• Assist with the reconciliation of multiple transactions and other contract related adjustments
• Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)