Remote Revenue Operations Specialist

Summary

Join our team as a Revenue Operations Specialist to support the Global Revenue Organization in executing customer and business processes, program automation, and reporting. This role will partner with internal teams to maximize efficiency and deliver world-class customer experiences.

Requirements

• Some practical experience in Customer, Sales, and/or Marketing Operations
• Proven administration experience with Gainsight, Salesforce, or similar platforms
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external Customers to meet their needs
• Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects

Responsibilities

• Serve as the day-to-day frontline resource for the Customer Success software platform
• Support the configuration of automated Customer engagement programs, including Customer Success workflows, supporting business adoption, continuous monitoring and enhancements, and reporting
• Perform ongoing analysis and monitor system performance, data integrity, and user activity to make recommendations and deploy continuous improvement/efficiency for customer-facing reps
• Perform routine SFDC procedures to ensure business processes run smoothly
• Configure and deploy reports and dashboards to Managers and Leadership
• Manage and update content from internal knowledge management systems
• Continually progress toward being a subject matter expert as you support process improvement, bug fixes, integrations, and the launch of new Gainsight/SFDC features and capabilities
• Perform other related duties as assigned

Benefits

Flexible work arrangement allows for remote work or a hybrid model