Patient Accounts Receivable
Mindful Support Services
π΅ $35k-$39k
πRemote - United States
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Job highlights
Summary
Join our team at Mindful Support Services as we empower therapists, psychologists, and nurse practitioners in private practice. We're seeking an entry-level office or customer service professional to join our Accounts Receivable department.
Requirements
- Experience in a customer service role with performance metrics
- Ability to communicate professionally, respectfully, and effectively
- A resilient mindset to work through difficult calls with compassion
- Motivation to receive feedback and continually grow
- A team-oriented mindset to foster collaboration and new ideas
- Experience with high call volume
Responsibilities
- Communicate with clients regarding balances
- Partner with clients to ensure accurate information and payment is received
- Strategize with clients on ways to complete their overdue payments
- Educate clients on insurance benefit details and financial responsibility
- Navigate escalated calls with empathy and healthy boundary-setting
- Collaborate with team members to meet department goals and daily tasks
Benefits
- 75% coverage of health, dental, and vision insurance
- Free virtual health plan
- Health Savings Account
- 12 PTO days accrued annually
- 4 paid holidays per year
- 401(k) with employer matching
- Life Insurance
- Professional development training and opportunities for advancement
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