Patient Accounts Receivable

Summary

Join our team at Mindful Support Services as we empower therapists, psychologists, and nurse practitioners in private practice. We're seeking an entry-level office or customer service professional to join our Accounts Receivable department.

Requirements

• Experience in a customer service role with performance metrics
• Ability to communicate professionally, respectfully, and effectively
• A resilient mindset to work through difficult calls with compassion
• Motivation to receive feedback and continually grow
• A team-oriented mindset to foster collaboration and new ideas
• Experience with high call volume

Responsibilities

• Communicate with clients regarding balances
• Partner with clients to ensure accurate information and payment is received
• Strategize with clients on ways to complete their overdue payments
• Educate clients on insurance benefit details and financial responsibility
• Navigate escalated calls with empathy and healthy boundary-setting
• Collaborate with team members to meet department goals and daily tasks

Benefits

• 75% coverage of health, dental, and vision insurance
• Free virtual health plan
• Health Savings Account
• 12 PTO days accrued annually
• 4 paid holidays per year
• 401(k) with employer matching
• Life Insurance
• Professional development training and opportunities for advancement