Remote Patient Service Representative

Summary

Join Midi Health as a Patient Service Representative to act as a liaison between patients, the practice, and the healthcare system. The ideal candidate will provide support for new patient registration, assist in navigating the healthcare system, and bridge other communications gaps.

Responsibilities

• Serves as the first point of contact for patients
• Assists patients with: verifying information, scheduling appointments, and updating Electronic Health Record (EHR)
• Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services
• Gains confidence from the patient through competent job performance and effective communication
• Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering the optimal patient experience
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with conflicting priorities
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
• Ensure the privacy of each patient’s Protected Health Information (PHI)
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives