Remote Customer Service Representative

Summary

Join our team as a customer-oriented service representative! You will act as a liaison between our clients and their customers, providing product/service information, answering questions, and resolving problems efficiently and accurately. Excellent communication and problem-solving skills are essential, as you'll manage a high volume of inbound and outbound calls daily. You'll need experience in a similar customer support role and familiarity with help desk software and CRM systems. Your salary will be directly paid by the client, ranging from $800 to $1000 USD per month. While vacation and holiday policies are determined by the client, you'll work directly with them, building strong relationships and ensuring high customer satisfaction.

Requirements

• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Dedicated workstation at home
• 30 MBPS minimum Internet connection
• Backup device and Internet in times of power outages

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Manage large amounts of inbound and outbound calls in a timely manner
• Answer 50-100 calls per day depending on the client's industry
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their issues are resolved
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Willingness to be assigned other administrative tasks

Benefits

• Salary: $800 - $1000 USD/month
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client