Remote Payment Operations Specialist

Summary

Join our dynamic team at Jeeves as a Payment Operations Specialist, where you will play a key role in ensuring efficient payments and card-related processes. As a highly analytical professional, you will lead multiple stakeholders through complex projects, manage vendor relationships, and oversee card scheme operational processes.

Requirements

• Fluent in English Jeeves is a global company and English is the language we use internally to communicate between regions, ideally advanced/fluent in Spanish and Portuguese as well
• 4+ years experience in designing and managing processes to meet all payment regulatory, network, and compliance requirements
• 4+ years experience in the card/plastic issuer side and card process, in standards, design, and quality
• Knowledge and relationship with third-party providers to assure contractual compliance
• Experience in card scheme implementations, processes, tools, and procedures
• Experience in searching and finding information to troubleshoot
• Agile and able to pivot quickly with the changing environment
• Collaborative and team-oriented

Responsibilities

• Lead multiple stakeholders (internal and external) through complex projects leveraging expert project management, communication skills, and techniques
• Planning,, directing, organizing, and controlling payment operations and the related vendor management
• Provide procedures and functions to ensure timely, accurate, and complete processing of transactions
• Identifies, evaluates, and manages risk within areas of responsibility and implements risk mitigation solutions together with the tech and product team
• Assures card scheme regulations and policies in compliance with our company to ensure good behavior in our processes
• Responsible for root-cause problem resolution for key back-office operational problems and incidents
• Assists in making recommendations for appropriate changes to improve user experience, reduce processing expenses, and implement efficiencies in servicing the payments experience
• Provides operational planning and support to the Product team during implementations and onboarding projects
• Monitoring acceptance rate and payments OKRs
• Identify vulnerable gaps in process to troubleshoot and optimize processes of continuous improvement of cards
• Reviewing the authorization process and card manufacturing delivery process