Payment Operations Specialist

Summary

Join Enumerate as a Payments Operations Specialist to support innovative payment solutions for customers! This role involves overseeing operational tasks, troubleshooting issues, and generating reports. The ideal candidate will have experience in payment operations, strong analytical skills, and excellent communication abilities.

Requirements

• Experience in payment operations, specific to B2B & B2B2C
• 2+ years of relevant experience preferred
• Experience with credit card and/or bank payment processing or other high-volume payment flows
• Proficiency in utilizing business intelligence visualization tools
• Experience in querying, analyzing, and working with data languages and platforms
• Experience maintaining PCI compliance following policies, standards, and procedures
• Strong analytical and problem-solving skills, with strong attention to detail
• Strong teamwork skills and ability to collaborate effectively leveraging effective time management skills
• Demonstrated experience using data to solve problems and provide business insights
• Strong communication and organizational skills
• Experience gathering and documenting business requirements and workflow processes
• Proven ability to prioritize work based on customer needs, delivery dates, and complexity in a dynamic environment
• Ability to manage expectations and deadlines with internal and external clients through scheduling, communication, escalation, and risk analysis

Responsibilities

• Assist in daily processing, reconciliation, and troubleshooting of payment transactions
• Analyze Data: Transform complex data into actionable insights to drive business decisions
• Data Integrity: Plan, design, develop, and assess data elements and structures to ensure their integrity, completeness, and quality
• Reporting: Develop and generate operational reports for various stakeholder groups, both internal and external
• Issue Management: Analyze and interpret data to manage identified issues
• Testing: Collaborate with product development to develop automated processes and ensuring data accuracy
• Communication: Facilitate communication between internal teams, customers, and third parties, such as financial institutions
• Customer Support: Provide exceptional support to internal and external stakeholders, responding to questions in a timely manner and working to maintain positive relationships with financial institutions
• KPI Support: Collaborate with the team to support collective and individual KPIs
• Continuous Improvement: Identify and suggest areas for improvement, automation, and scaling

Benefits

• Competitive salaries
• Medical (including a $0 option for employees)
• Dental
• Vision
• Life and disability coverage
• Paid vacation
• Paid holidays
• Tuition reimbursement
• $1,000 employee referral program
• 401(k) plan