Remote Payments Program Manager

Summary

Join Aiwyn, the fastest-growing software company serving the accounting profession, as a Payments Program Manager to spearhead payment adoption initiatives and drive measurable business outcomes.

Requirements

• 4+ years of experience in payment acceptance processing (ideally in the CPA or similar industry)
• Fluency in Excel and reporting and analysis tools such as Looker, Qlik Sense, Tableau, or PowerBI
• A strong understanding of the impact of incremental improvements and relationship to financial benefits
• A consistent track record of excellent client communication and relationship building
• Ability to track and interpret data with a high level of accuracy and make action-oriented recommendations
• Self-starter with a “go beyond the ask” mentality
• Able to identify enhancements, efficiencies, improvements, and communicate ideas effectively
• Experience educating clients on adoption of new technology for their clients

Responsibilities

• Drive payment processing adoption with our customers and their clients
• Analyze and interpret client payment data to identify, prioritize, and target growth opportunities
• Develop and implement initiatives and programs to increase electronic payment usage by our customers’ clients
• Collaborate cross-functionally and drive action both internally and externally
• Manage monthly key metrics related to payment performance and acceptance for each client
• Provide guidance, recommendations, and training to clients using a consultative approach
• Handle questions, issues, and provide detailed information on processes with our clients, arming them with needed information to communicate with their customers
• Gather feedback and identify performance metrics to refine and recommend strategies for improvement

Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support
• Stock options
• 401(k) matching