Revenue Operations Program Manager

Summary

Join Smartsheet's Operations Excellence Programs team as a high-energy, analytical individual driving process improvement initiatives across the Go-To-Market organization. You will leverage your strong business analyst skills to identify pain points, develop creative solutions, and prioritize work based on value. This role requires experience with revenue-focused teams (Sales, Partners, Marketing, etc.) and proficiency in Salesforce CRM and CPQ. You will collaborate with various teams, manage project backlogs, and ensure the smooth integration of new processes and technologies. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth. The role is based in Bellevue, WA, but offers teleworking options.

Requirements

• 3+ years of relevant professional experience in SAAS sales operations
• 3+ years using Salesforce CRM as an end-user and/or supporting team member
• 3+ years using Salesforce Configure, Price, Quote (CPQ)
• Applied experience as a Salesforce Administrator
• Applied experience with Scaled Agile (SAFe) for delivering value focused features and functionality
• Applied experience using Lean & Six Sigma principles in a software environment

Responsibilities

• Gather and document detailed business requirements, including high-level technical specifications
• Align business and technical teams, ensuring that proposed solutions deliver tangible business value
• Identify bottlenecks or inefficiencies in the Quote to Cash cycle (from sales quote creation to the final payment collection), and drive improvements to enhance speed, accuracy, and customer satisfaction
• Own relationship with stakeholders, create a shared roadmap of initiatives, prioritize based on value, and manage backlog of work
• Reduce workload/volume/time/cost/effort as a result of process improvement
• Understand how systems integrate with one another & use flow charts to document the flow of data
• Work with supporting teams & stakeholders to translate pain points into business requirements
• Own task execution from the discovery phase through implementation and assist with hypercare activities
• Lead efforts to drive adoption of new processes, tools, or technologies, ensuring the smooth integration of changes into daily operations
• Analyze data from various systems to track performance, identify trends, and present actionable insights to improve processes

Preferred Qualifications

• Bachelor’s degree
• Bias for Action
• Curious & Creative
• Can-Do Attitude

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)