Remote Plan Manager

Summary

Join a health tech company positively impacting the disability sector as a customer service representative, providing top-level support to participants with NDIS plans.

Requirements

• Exceptional written and verbal communication skills with the ability to talk someone through complicated situations in an understandable way
• Excellent time management skills
• High attention to detail
• Enjoy’s working in a collaborative environment with a team first mentality
• The ability to work in a fast paced and dynamic environment
• The ability to think outside the box and problem solve, there is never one right answer to the same question when it comes to the NDIS
• Most importantly you will need empathy and resilience

Responsibilities

• Building relationships through open and interactive communication, to ensure a smooth experience for the participants with top level customer service through all channels of communication
• Providing expert advice to assist with the participants' individual plan and ensure they are getting the most out of their funding
• Helping the participant navigate the NDIS, making the experience less overwhelming
• Liaising directly with providers to ensure invoices are paid on time
• Being an advocate for the participant when communicating with the NDIA
• Providing monthly statements and proactive updates to the participant
• Working collaboratively with your pod in a team environment