Remote Portfolio Recovery Associate

About FinFit

FinFit was established in 2008 and currently services over 500,000 organizations across the United States. FinFit helps to eliminate stress in the workplace by providing real-time solutions that offer real-world help when it is needed most. FinFit is a powerful way for employers to attract and retain talent by helping employees get focused, get healthy, and become more productive.

Portfolio Recovery Associate at FinFit

Contacts customers to establish repayment options considering their financial situations to help resolve their accounts. Looking for a results driven person who has a passion for helping others through challenges. You will be given the necessary tools to effectively work your accounts and be set up for success. This position requires you to be self-disciplined, have an adaptability to change and to be open to feedback.

Qualifications we value

●At least one year of previous Collections Experience

● Strong verbal and written communication skills

●Strong Negotiation Skills

●Problem solving skills

● Ability to display empathy

●Understanding compliance regulations

● Empathy

●Flexibility and willingness to work overtime and alternative shifts when needed

●Familiarity with CRM (Zendesk, Freshdesk), Telephony systems, Microsoft Suite (Outlook, Excel, Forms, Word, PowerPoint), and account management systems

●An understanding of consumer lending principles

Don’t meet every requirement? We encourage you to apply anyway! We are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role and our mission but your past experience doesn’t align perfectly, that’s okay. You may be just the right candidate for this or other roles, either now or in the future!

In this role, you’ll get to…

● Contact existing customers to assist in resolving their account

●Work with customer to establish reasonable repayment terms

●Maintain detailed records of work actions

● Adhere to debt collections laws and regulations to ensure compliance requirements are met

Benefits & perks

FinFit is fully committed to supporting the health and wellbeing of you and your family. Comprehensive healthcare coverage, paid time off, and paid parental leave are just the start. Our benefits package also features:

Holistic wellbeing

●A Wellness Bundle

●Voluntary wellness challenges

Remote-first culture

●Virtual, hosted Happy Hours (recent events include a virtual escape room, wine tasting, and charcuterie board making)

●Virtual team meetings

●Weekly no-meeting blocks to avoid virtual- meeting fatigue

A focus on your future

●401(k) with company match

DEI at FinFit

Diversity, Equity, and Inclusion are more than just three buzzwords here at FinFit they summarize what we strive for as a company. Ultimately, it’s about intentionally fostering a sense of belonging for our employees, customers, and communities we serve. We offer hosted workshops and training to provide our employees with the tools to make DEI a non-negotiable. Together, we continue to build an empathetic culture that supports the diverse voices here at FinFit.

Get a feel for FinFit and what we’re all about by checking out our team’s Instagram profile.

FinFit is proud to be an equal opportunity employer. We value and embrace the diversity and inclusion of all team members. We are committed to equal employment opportunity without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal