Lead Consultant - EAM R&D Post Implementation Services

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Requirements

• 8+ years of experience in IT Project Management, Support, Consulting or Product Management
• Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
• Technical affinity and/or hands-on experience with software implementation
• Proven ability to work both independently and in teams in a dynamic environment
• Good understanding of SaaS and GxP principles
• Ability to quickly understand business requirements and design creative solutions
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience

Responsibilities

• Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
• Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
• Oversee customer release management programs, including resource planning, release tracking, and forecasting
• Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer

Benefits

• Allocations for continuous learning & development
• Health & wellness programs