Remote Practice Manager, Professional Services

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Veeva Systems

πŸ“Remote - Japan

Job highlights

Summary

Join us in transforming the life sciences industry as a Work Anywhere company committed to making a positive impact on its customers, employees, and communities. In this role, you will lead a professional services team focused on customer success from implementation and beyond.

Requirements

  • Japanese fluency + Business Level English
  • Proven track record of software implementation experience at a software vendor or consulting firm
  • 2+ years in people management
  • Has grown and led a professional services team
  • Operational excellence in leading Services, including utilization and resource management

Responsibilities

  • Lead a Professional Services team that delivers a wide range of Development Cloud solutions in Quality, Clinical, Safety, and Regulatory domains
  • Help the Practice Manager build, lead, and expand the team focused on long-term employee success
  • Ensuring customer and employee success within the delivery of implementation and post-implementation services
  • Provide leadership and mentorship, develop and maintain innovative consulting process
  • Develop and maintain a culture of operational excellence
  • Partnering with local & global, and cross-function teams to provide the best outcomes for Japan-based customers
  • Cultivate trusted relationships with customers
  • Build an internal network across Veeva – Sales, Strategy, Product, and Services – to champion customer and employee success

Benefits

  • Holistic Health & Medical Benefits
  • Flexible Personal Development Benefits
  • Unique Wellness Program
  • Work Anywhere
  • Veeva Giving
  • Veeva Break

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