Remote Practice Manager, Professional Services

Summary

Join us in transforming the life sciences industry as a Work Anywhere company committed to making a positive impact on its customers, employees, and communities. In this role, you will lead a professional services team focused on customer success from implementation and beyond.

Requirements

• Japanese fluency + Business Level English
• Proven track record of software implementation experience at a software vendor or consulting firm
• 2+ years in people management
• Has grown and led a professional services team
• Operational excellence in leading Services, including utilization and resource management

Responsibilities

• Lead a Professional Services team that delivers a wide range of Development Cloud solutions in Quality, Clinical, Safety, and Regulatory domains
• Help the Practice Manager build, lead, and expand the team focused on long-term employee success
• Ensuring customer and employee success within the delivery of implementation and post-implementation services
• Provide leadership and mentorship, develop and maintain innovative consulting process
• Develop and maintain a culture of operational excellence
• Partnering with local & global, and cross-function teams to provide the best outcomes for Japan-based customers
• Cultivate trusted relationships with customers
• Build an internal network across Veeva – Sales, Strategy, Product, and Services – to champion customer and employee success

Benefits

• Holistic Health & Medical Benefits
• Flexible Personal Development Benefits
• Unique Wellness Program
• Work Anywhere
• Veeva Giving
• Veeva Break