Professional Services Implementation Manager III

Summary

Join EasyPost, a rapidly growing YC unicorn, as a Professional Services Implementation Manager III. Lead and manage complex implementation projects for clients, acting as the primary point of contact and driving high-quality service delivery. This customer-facing role requires strong project management skills, technical understanding, and excellent communication. You will develop and execute project plans, collaborate with cross-functional teams, and ensure client satisfaction. EasyPost offers a competitive compensation package, comprehensive benefits, and a collaborative work environment.

Requirements

• Bachelor’s Degree in Business Administration, Information Technology, Computer Science, or related field
• 5+ years of related experience, master’s degree and 3+ years of related experience, or equivalent related work experience
• Proven experience in project management, professional services, or a related field
• Strong leadership skills with the ability to manage and motivate cross-functional teams
• Excellent communication and interpersonal skills for effective client interaction and team collaboration
• Proficiency in project management methodologies, tools, and best practices
• Experience working in AGILE and Waterfall methodologies
• Technical background with an understanding of software solutions and implementation processes
• 2+ years experience working with customers with at least one difficult customer interaction that had a positive outcome
• Experience with one of the following or similar for task and feature management; JIRA or Azure Dev-Ops
• Ability to analyze complex problems, prioritize tasks, and make informed decisions
• Experience in managing budgets and resource allocation for projects

Responsibilities

• Develop and execute comprehensive project plans, including scope definition, resource allocation, timeline management, and risk mitigation strategies
• Ensure adherence to project management best practices, quality standards, and established processes
• Act as the primary point of contact for key clients during the implementation process, building strong relationships and managing client expectations
• Collaborate with clients to define project objectives, deliverables, and success criteria
• Provide regular project updates to clients, addressing inquiries and concerns in a professional and timely manner
• Work closely with technical teams to ensure the successful integration, configuration, and deployment of solutions that meet client requirements
• Provide guidance on technical challenges and contribute to solution design discussions
• Proactively identify potential project risks and develop strategies to mitigate them
• Address project-related issues promptly, working with cross-functional teams to find effective solutions
• Collaborate with sales, account management, product, and support teams to ensure alignment on project scope, goals, and requirements
• Facilitate effective communication and collaboration among different departments to ensure seamless project delivery
• Maintain accurate project documentation, including project plans, status reports, change requests, and client communications
• Provide regular project updates and performance reports to senior management

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Competitive compensation package and equity
• 401(k) match
• Monthly work from home stipend of $50 net
• Flexible work schedule and paid time off
• Collaborative culture with a supportive team
• A great place to work with unlimited growth opportunities
• The opportunity to make massive contributions at a hyper-growth company
• Make an impact on a product helping ship millions of packages per day