Senior Manager, Director, Professional Services

Summary

Join Chainguard, a leader in secure open-source software, as their Sr. Manager/Director of Professional Services. Reporting to the VP of Customer Success, you will play a key role in building and shaping the Professional Services function. This leadership position requires strong people management skills, strategic thinking, and experience in developing service offerings and streamlining processes. You will lead a team of Solution Architects, collaborate with other leaders, and work directly with clients to ensure successful project delivery and customer satisfaction. The role involves establishing scalable processes, fostering a high-performance culture, and continuously improving operational efficiency. Chainguard offers a remote-friendly work environment with various benefits.

Requirements

• Bachelor’s degree in a relevant field; advanced degree preferred
• Proven experience in a leadership role, with a strong background in people management
• Demonstrated success in building and scaling Professional Services functions
• In-depth knowledge of project management methodologies and practices
• Excellent communication and interpersonal skills, with the ability to engage with both internal teams and external clients and executive level personas
• This role needs to be based in the United States

Responsibilities

• Lead and mentor a team of Solution Architects, fostering a collaborative and high-performance culture
• Provide guidance and support for career development, performance management, and skill enhancement within the team
• Collaborate with all CS Leaders to develop and execute the overall strategy for the Professional Services function
• Drive the creation of diverse service offerings to meet customer needs, ensuring alignment with business objectives
• Establish and expand the Professional Services function, including hiring and onboarding of team members
• Develop scalable processes to optimize service delivery, with a primary focus on achieving quick time-to-value for our customers
• Work closely with customers to understand their unique requirements and challenges, ensuring the delivery of tailored Professional Services solutions
• Build strong client relationships at the Executive level to understand their workflow, prioritize Chainguard engagements, drive customer satisfaction and position account growth
• Implement and refine operational processes to enhance efficiency and effectiveness within the Professional Services team and engagement model
• Monitor industry trends and best practices to stay ahead of market demands

Preferred Qualifications

Advanced degree

Benefits

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family
• Monthly Wellness budget