Remote Process Excellence Specialist III

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Rackspace Technology

πŸ“Remote - India, Worldwide

Job highlights

Summary

Join our team as an advocate for Process Excellence, developing quality assessment systems and ensuring compliance with regulatory requirements.

Requirements

  • Proactive individual with proven experience in reviewing various accounting and finance processes & creation of process framework
  • Advanced knowledge of the competitive/regulatory landscape and company's key challenges
  • Advanced knowledge gained through IT Risk Management, Governance, Risk and Compliance, Information Security, Data Privacy, Vendor Management, and/or Business Continuity Management role in a global organization, professional services/consulting firm, or within a related industry
  • Process oriented individual with a good grasp of internal controls and SOX regulations
  • Excellent communication and problem-solving skills
  • Bachelor’s degree in Computer Science, Computer Studies, Information Technology, Information Security, Accounting or a related field preferred
  • ISO Certification
  • Enterprise Risk Management
  • Project Management
  • Any other Accounting or Audit Certification preferred
  • 5-7 Years of experience in a similar field

Responsibilities

  • Coordinate with functional managers to create process excellence framework
  • Serves as the subject matter expert to ensure documents, projects, process, and product initiatives comply with regulatory and legal requirements and enterprise policy
  • Extensively work with functional managers to develop & publish SOPs in line with management policy
  • Develop reporting and KPI metrics / dashboards to present progress to senior leadership
  • Develop customer feedback scorecard for the CFO Org
  • Conducts regular service level reviews with onshore business partners and implement improvements
  • Oversees implementation of operational and non-operational risk management & process excellence programs by providing guidance and assistance to functional units with the identification, evaluation, understanding, management, and communication of risk
  • To initiate periodic audits of various processes, publish report and share recommendations
  • To ensure access to various accounting & reporting systems (Oracle, OneStream) are compliant with statutory & internal policy requirements
  • Develops Processes, charters, policies, methodologies, and reports
  • Conducts risk assessments and documents findings where the deviation from an information security or IT Risk policy or standard is desired
  • Ensures risk remediation plans meet key business objectives and partners with the business owners to follow through with corrective action steps
  • Conducts detailed analysis of risk rating, risk appetite, and provides data driven summaries to business leaders
  • Conducts annual audits for industry specific reports, including ISO & SOX
  • Updates internal controls where necessary to support changing environments
  • Executes as the conduit between internal control owners and external auditors, including kickoff meetings, interview requests, closing meetings, and evidence gathering
  • Accountable for completion of all daily, weekly, monthly processing requirements in line with SLAs
  • Proactively identify improvements to current processes and implement these in line with SOX and GAAP requirements

Preferred Qualifications

  • Ability to develop automation processes and controls across multiple business units
  • Ability to operate independently with minimal supervision
  • Ability to apply knowledge of risk management assessment, and IA policy and procedures to develop, implement, and maintain a secure business environment
  • Demonstrated organizational skills and ability to manage multiple projects at once, drive execution and meet deadlines
  • Strong technical writing and verbal communication skills and the ability to present analysis and conclusions with clarity and professionalism to all levels of management
  • Proficiency with MS Word, MS Excel, and MS PowerPoint . Oracle experience and Power preferred
  • Strong customer service skills including timely communication
  • Strong conflict resolution skills, including issue resolution via escalations

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