Remote Process Excellence Specialist III
Rackspace Technology
πRemote - India, Worldwide
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Job highlights
Summary
Join our team as an advocate for Process Excellence, developing quality assessment systems and ensuring compliance with regulatory requirements.
Requirements
- Proactive individual with proven experience in reviewing various accounting and finance processes & creation of process framework
- Advanced knowledge of the competitive/regulatory landscape and company's key challenges
- Advanced knowledge gained through IT Risk Management, Governance, Risk and Compliance, Information Security, Data Privacy, Vendor Management, and/or Business Continuity Management role in a global organization, professional services/consulting firm, or within a related industry
- Process oriented individual with a good grasp of internal controls and SOX regulations
- Excellent communication and problem-solving skills
- Bachelorβs degree in Computer Science, Computer Studies, Information Technology, Information Security, Accounting or a related field preferred
- ISO Certification
- Enterprise Risk Management
- Project Management
- Any other Accounting or Audit Certification preferred
- 5-7 Years of experience in a similar field
Responsibilities
- Coordinate with functional managers to create process excellence framework
- Serves as the subject matter expert to ensure documents, projects, process, and product initiatives comply with regulatory and legal requirements and enterprise policy
- Extensively work with functional managers to develop & publish SOPs in line with management policy
- Develop reporting and KPI metrics / dashboards to present progress to senior leadership
- Develop customer feedback scorecard for the CFO Org
- Conducts regular service level reviews with onshore business partners and implement improvements
- Oversees implementation of operational and non-operational risk management & process excellence programs by providing guidance and assistance to functional units with the identification, evaluation, understanding, management, and communication of risk
- To initiate periodic audits of various processes, publish report and share recommendations
- To ensure access to various accounting & reporting systems (Oracle, OneStream) are compliant with statutory & internal policy requirements
- Develops Processes, charters, policies, methodologies, and reports
- Conducts risk assessments and documents findings where the deviation from an information security or IT Risk policy or standard is desired
- Ensures risk remediation plans meet key business objectives and partners with the business owners to follow through with corrective action steps
- Conducts detailed analysis of risk rating, risk appetite, and provides data driven summaries to business leaders
- Conducts annual audits for industry specific reports, including ISO & SOX
- Updates internal controls where necessary to support changing environments
- Executes as the conduit between internal control owners and external auditors, including kickoff meetings, interview requests, closing meetings, and evidence gathering
- Accountable for completion of all daily, weekly, monthly processing requirements in line with SLAs
- Proactively identify improvements to current processes and implement these in line with SOX and GAAP requirements
Preferred Qualifications
- Ability to develop automation processes and controls across multiple business units
- Ability to operate independently with minimal supervision
- Ability to apply knowledge of risk management assessment, and IA policy and procedures to develop, implement, and maintain a secure business environment
- Demonstrated organizational skills and ability to manage multiple projects at once, drive execution and meet deadlines
- Strong technical writing and verbal communication skills and the ability to present analysis and conclusions with clarity and professionalism to all levels of management
- Proficiency with MS Word, MS Excel, and MS PowerPoint . Oracle experience and Power preferred
- Strong customer service skills including timely communication
- Strong conflict resolution skills, including issue resolution via escalations
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