Remote Product Manager, Data Reliability

Summary

Join Xero as a Product Manager to drive customer and business value through ownership of new and existing products. As a key member of the Data Reliability Engineering team, you will be responsible for discovering and delivering internal products that enable Xero to scale its platform reliably and sustainably.

Requirements

• Love customer problems: Plans, runs, documents and synthesises user research initiatives using standard frameworks to deliver impactful insights for Xero
• Look to the future: Clearly articulates the product’s value, functionality, and competitive industry trends, to act as a trusted source of information for the product/domain
• Work the Xero way: Effectively groups and prioritises stories, bugs and chores, managing both team capacity and release timeframes
• Demonstrates commercial acumen: Accurately sizes market / segments by number of customers and financial value, relative to acquisition and pricing assumptions
• Do it together: Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with
• Explore the data: Conducts objective, rigorous and accurate analysis, making logical and defensible inferences where data is incomplete

Responsibilities

• Actively network across Xero to understand how products fit into Xero's strategy, objectives and future
• Work directly with the customer to conduct research, collect insights or validate understanding, getting support from the broader product function as required
• Use customer data and insights particularly in assessing value and viability risks, to inform product roadmap and planning
• Define the scope of the customer problem and frame possible solutions to test, validate and refine with the support from relevant team members
• Build strong relationships with the broader product function’s teams, collaborating effectively with your internal stakeholders
• Participate in developing a strategy for the product line, including securing funding, resourcing
• Taking an active role in the annual and quarterly OKR process, with support from product leadership
• Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions
• Develop product roadmaps to execute on the product strategy, and can manage a product to its roadmap
• Take responsibility for establishing team delivery cadence and rituals, and facilitating these as required
• Develop an effective release strategy, with the support from relevant team members
• Work collaboratively with the product function to ensure an effective launch
• Monitor the overall commercial & customer results of the product line, working with other product team members to support as required
• Monitor and analyse the ongoing performance of a product
• Determine where improvements to the existing product can be made or scheduled
• Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
• Manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product
• Work as a tie-breaking decision-maker, ensuring where the product team cannot get to consensus, the product manager will weigh up all inputs and make the decision
• Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing
• Employee Assistance Program to access mental health care for you and your family
• Free medical insurance
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• Employee Share Plan