Remote Product Support Manager
Zone & Co
πRemote - Philippines
Please let Zone & Co know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join us at Zone & Co as a Product Support Manager and lead a regional team of Support Analysts in delivering exceptional customer service and satisfaction.
Requirements
- Exceptional communication and problem-solving skills
- Strong attention to detail and organizational abilities
- 3+ years of technical support experience with a focus on escalations
- Bachelorβs degree in a related field and proficiency in NetSuite
- Experience in team management or mentoring, with a customer-centric mindset
- Basic understanding of programming concepts and a commitment to continuous learning
Responsibilities
- Lead and manage the Support Analysts team for high-quality service delivery
- Oversee the case queue and prioritize resources effectively
- Assist with complex issues and mentor Support Analysts
- Monitor team performance against KPIs and prepare reports for management
- Conduct regular team meetings and facilitate training sessions
- Collaborate with cross-functional teams for smooth customer transitions
- Gather customer feedback to inform product improvements
- Ensure compliance with company policies and promote a customer-centric approach
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πUnited States
- πIndia
- π°$120k-$150kπUnited States
- π°$175k-$190kπWorldwide
- π°$149k-$308kπUnited States
- π°$150k-$165kπWorldwide
- π°$300k-$400kπUnited States
- π°$150k-$180kπUnited States
- πSingapore
Please let Zone & Co know you found this job on JobsCollider. Thanks! π