Remote Production Strategist

Summary

Join our Production team as a Strategist! As a senior member, you will provide expertise and consultation to LILT partners and customers, drive successful onboarding for complex localization programs, and lead program risk management. You will work closely with Enterprise customers to understand their business needs and align LILT's SLAs and KPIs.

Requirements

• 8+ years’ related experience managing Enterprise-level localization programs for large Technology companies
• Customer onboarding experience
• Able to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources
• Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs
• Excellent client-facing and internal communication skills
• Solid organizational skills including meticulous attention to detail and multitasking skills
• Analytical and organized problem solving abilities
• Able to meet deadlines and work under pressure

Responsibilities

• Consult and work closely with Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these
• Lead implementation of processes and systems to meet customer requirements - including localization workflow, project management, invoicing and service delivery
• Application of procedures to localization workflows
• Lead program risk management to identify, communicate and escalate risks, potential issues, plan to and mitigate them. Draws on experience from previous risk scenarios to advise on optimal preventative action based on lessons learnt
• Lead the onboarding of new customers
• Scope new services, including pricing proposals and SLAs
• Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives
• Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program