Remote Professional Services Engineer I

Summary

Join our team at Jamf, where people are at the core of everything we do. We're a company that simplifies technology for tens of thousands of customers around the globe and helps organizations succeed with Apple. As a Professional Services Engineer I, you'll deliver professional services and training to customers related to the implementation and administration of Jamf products and related technologies.

Requirements

• Minimum of 2 years of experience providing iOS and macOS related technical support or training to end-users (Required)
• Minimum of 2 years providing administrative support for client management software (Required)
• Bachelor’s Degree or equivalent experience (Required)

Responsibilities

• Provide an efficient onboarding experience for new users by assisting with the installation, configuration and setup, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures
• Teach public and private instructor-led, certified training courses to customers, partners, and colleagues in multiple locations throughout the Americas
• Assist with the migration of data from an on-premise installation to cloud environment as needed
• Achieve an average customer and student satisfaction score of 4.5 or higher
• Maintain a proficient level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
• Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments
• Build and develop effective solutions for technical and organizational customer challenges as outlined within standard or custom statements of work
• Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
• Contribute to and maintain departmental documentation
• Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process
• Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
• Provide mentoring, support, and enablement training to teammates and partners as needed or assigned
• Act as a project lead for internal projects and departmental initiatives as assigned by management
• Other duties and special projects as assigned

Preferred Qualifications

• Experience providing administrative support for Jamf products and peripheral technologies (Preferred)
• Server platform experience – Windows and Linux (Preferred)
• Ability to interpret and deploy scripts written in Bash , Python, or Swift (Preferred)

Benefits

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• Volunteer time off allows employees to support and give back to our communities