Remote Professional Services Engineer I

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

What you’ll do at Jamf:

The Professional Services Engineer I is responsible for delivering professional services and training to customers related to the implementation and administration of Jamf products and related technologies.

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the initial implementation of Jamf products and providing training for new users. This individual delivers remote and on-site customer services, as well as live, instructor-led training in a virtual environment or classroom setting. This position provides first-hand assistance to end-users, with an emphasis on users wishing to fully utilize Jamf product features and integrations

What you can expect to do in this role:

• Provide an efficient onboarding experience for new users by assisting with the installation, configuration and setup, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures.
• Teach public and private instructor-led, certified training courses to customers, partners, and colleagues in multiple locations throughout the Americas.
• Assist with the migration of data from an on-premise installation to cloud environment as needed.
• Achieve an average customer and student satisfaction score of 4.5 or higher.
• Maintain a proficient level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
• Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments.
• Build and develop effective solutions for technical and organizational customer challenges as outlined within standard or custom statements of work.
• Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards.
• Contribute to and maintain departmental documentation.
• Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process.
• Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training).
• Provide mentoring, support, and enablement training to teammates and partners as needed or assigned.
• Act as a project lead for internal projects and departmental initiatives as assigned by management.
• Other duties and special projects as assigned.
• #LIRemote

What we are looking for:

• Minimum of 2 years of experience providing iOS and macOS related technical support or training to end-users (Required).
• Minimum of 2 years providing administrative support for client management software (Required).
• Experience providing administrative support for Jamf products and peripheral technologies (Preferred).
• Server platform experience – Windows and Linux (Preferred).
• Ability to interpret and deploy scripts written in Bash , Python, or Swift (Preferred).
• Ability to adapt and solve challenges quickly and efficiently.
• Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments.
• Ability to work independently and as part of a team.
• Self-starter, energetic, and highly motivated.

Education & Certifications

• Bachelor’s Degree or equivalent experience (Required).
• Jamf’s Associate, Tech and Admin level certifications (Preferred).

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work®and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

#LIRemote

What is a Jamf?

You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.