Remote Quality Assurance Associate - MT/Editor

Summary

Join iMedX as a Quality Assurance Associate (QAA) and work remotely as a full-time contractor. Under the supervision of the Director of Transcription Operations, you will review transcribed documents for accuracy, transcribe/edit as needed, and conduct quality audits. This role requires advanced medical terminology knowledge, proficiency in various transcription platforms, and understanding of medicolegal implications. You will ensure compliance with regulations and maintain high-quality standards. The position involves proofreading, identifying inconsistencies, utilizing reference materials, and providing feedback to staff. You will also contribute to a culture of customer service and continuous improvement.

Requirements

• Have advanced knowledge of medical terminology, anatomy, physiology, disease processes, signs and symptoms, medications, and laboratory values
• Have the ability to understand diverse accents, dialects, and varying dictations styles
• Be able to work across transcription platforms
• Be able to determine the needs of each document on its own merit from a quality standpoint, whether that be blanks, demos, or full voice-to-text proof

Responsibilities

• Proofread a variety of accounts, dictation work types and specialties with urgency and accuracy across multiple transcription platforms
• Recognize inconsistencies, discrepancies, and inaccuracies in medicolegal healthcare documentation and appropriately resolve, clarify and/or report as necessary or required
• Utilize an array of professional reference materials including those in electronic format. Be proficient in referencing and researching
• Understand the medicolegal implications and responsibilities of the healthcare records, ensuring compliance with local, state and federal rules and regulations along with security standards and privacy practices (e.g. confidentiality, security of patient care documentation, risk management, HIPAA)
• Review transcribed/edited reports against the original dictation voice file, applying AHDI Book of Style, Rapid Care - US Style Guide and iMedX Quality Assurance Manual standards
• Disclose any HIPAA violations found within the report to the compliance officer and direct supervisor
• Transcribe and edit accurately with a 99% or better quality score
• Pursue continuous enhancement of proofreading, transcription/editing and transcription technology skills
• Foster a culture of customer service, quality and continuous improvement
• Perform random review, through an automated or manual selection process, of real-time or previously transcribed reports per criteria, as requested
• Provide timely results of the random review, along with consistent feedback to staff to eliminate repetition of errors and skill building
• Using iMedX / Rapid Care’s preferred standard quality scoring criteria, calculate and score reports consistently and fairly, weighing the varying degrees of errors against the documentation length. Maintain Excel spreadsheet containing random review information as required for random review process
• Promote the Company’s values
• Perform other job-related duties that may be assigned or required

Benefits

Full-time work from home (remote) contractor position