Remote Quality Assurance Coordinator

Summary

Join us at Thyme Care, a cancer care navigation company, as a Quality Assurance Coordinator to review interactions with members, identify quality trends, and train the Care Team. This role reports into the Senior Manager of Quality, Training, and Enablement.

Requirements

• Completed training and be up to speed on Thyme Care systems, tools, technology, partners, and the Care Team within three months
• Have begun auditing care team interactions and recording improvements to share with Care Team leadership
• Identified and surfaced quality trends, helping to inform Care Team training needs

Responsibilities

• Review our Care Team's interactions with members, their caregivers, physicians, and vendors/resources via telephone, text, and email
• Assess those interactions against our quality standards to ensure high and consistent quality standards across the Care Team
• Identify and surface quality trends and training needs to inform better enablement materials and coaching areas for the Care Team

Benefits

• Full-time position
• $33.66-34.62/hour pay rate