Remote Quality Assurance Engineer

Summary

Join our team as a Manual Quality Assurance (QA) Engineer at Kustomer, where you'll own all manual QA processes for our web application, defining, executing, and iterating on test cases to ensure our platform performs as expected.

Requirements

• Proven experience in manual testing of SaaS web applications, e-commerce, or high-traffic sites
• Deep understanding of the full lifecycle of manual testing, from test case design to defect reporting
• Excellent attention to detail, capable of identifying edge cases and small discrepancies that could impact user experience
• Experience testing applications that handle large volumes of data and/or search results
• Effective communication skills that enable you to collaborate with product teams and explain testing strategies
• Ability to work independently, proactively solve problems, and iterate quickly based on test results
• Experience with JIRA or similar project management and bug-tracking tools
• Strong problem-solving skills with the ability to reproduce and troubleshoot complex issues across multiple environments

Responsibilities

• Conduct thorough manual testing of our web application to identify defects before production
• Develop and refine detailed test cases based on product requirements and user scenarios
• Set up data for comprehensive testing across different use cases, including edge cases and high-volume data sets
• Collaborate with product owners and engineers to understand the features, functionality, and expected user experience
• Iterate on testing strategies to accommodate new features and evolving business needs
• Maintain detailed documentation of test results, defect reports, and test case iterations
• Suggest and potentially implement new testing tools, working within or beyond JIRA as needed
• Participate in cross-functional meetings to stay up-to-date on product roadmaps and ensure the testing strategy aligns with overall business objectives

Preferred Qualifications

• Domain experience in customer service platforms or other high-scale, revenue-impacting web applications
• Experience with performance testing tools and methodologies (e.g., LoadRunner, JMeter) for large-scale applications
• Familiarity with API testing and tools like Postman or SoapUI
• Experience with test automation frameworks and knowledge of how automation can complement manual testing efforts
• Understanding of security testing concepts, including common web vulnerabilities (e.g., SQL injection, XSS)
• Background in testing across multiple browsers and devices to ensure cross-platform compatibility
• Familiarity with SQL and database testing for validating data integrity and accuracy
• Knowledge of version control systems (e.g., Git) and CI/CD pipelines for integrating QA into development workflows
• Prior experience working in Agile or Scrum environments, collaborating closely with product teams on sprint cycles
• Understanding of UX/UI principles and how they impact testing strategies, particularly for user-facing features
• Familiarity with end-to-end testing tools such as Selenium or Playwright

Benefits

• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• Generous vacation policy