Quality Consultant

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Quality Consultant. You will provide post-implementation services to R&D customers, ensuring they effectively utilize Veeva applications. This role involves understanding customer business processes, offering guidance on Vault changes, and collaborating with various Veeva teams. You will act as a customer liaison, managing communication and driving change management. The ideal candidate possesses experience in configuring and supporting software solutions, ideally within the life sciences industry, and excels in communication. This is a remote, full-time position offering various benefits.

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Quality Management and an affinity to technology
• Experience in working in a Consulting or Customer facing role, managing customer expectations
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
• At least a Bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or others
• Qualified candidates must be legally authorized to be employed in Europe

Responsibilities

• Implement new features within the Veeva Vault Quality suite at Life Sciences companies
• Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, notifications
• Work closely with customer business and IT staff to understand their requirements. Think critically and help them achieve their business vision
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premise to SaaS solutions
• Assist with Quality processes, including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training

Preferred Qualifications

Proficiency in additional European language(s)

Benefits

• Health & wellness programs
• Remote work