Remote Quality Consultant

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Quality Consultant, you will support customers assigned to you, understanding their business processes, providing guidance, discussing Vault changes, and applying all the required configurations.

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Quality Management and an affinity to technology
• Experience in working in a Consulting or Customer facing role, managing customer expectations
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
• At least a Bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or others

Responsibilities

• Implement new features within the Veeva Vault Quality suite at Life Sciences companies
• Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, notifications
• Work closely with customer business and IT staff to understand their requirements. Think critically and help them achieve their business vision
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premise to SaaS solutions
• Assist with Quality processes, including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training

Benefits

• Allocations for continuous learning & development
• Health & wellness programs